When Airbnb rejects an update from Beds24, you see the error in Settings > Channel Manager > Airbnb > Mapping and Beds24 emails it to you. Find the message below and follow the fix. If an error isn't listed, or the fix doesn't work, send Beds24 a support ticket with the error message.
Table of Contents
- Sync and availability problems
- Connection and account errors
- Publishing and registration errors
- Address and location errors
- Price, fee and discount errors
- Content, property type and room errors
Sync and availability problems
| Issue / Error | Likely cause | Resolution |
|---|---|---|
| Calendar won't load at Airbnb, only a loading spinner shows | No prices are being sent to Airbnb. | Check you have prices set. In Settings > Channel Manager > Airbnb > Mapping, click Price Data to check prices are being sent. |
| No prices or availability at Airbnb | The Airbnb max_days_notice setting (maximum advance notice) is zero, which makes the listing unavailable. |
Change it at Airbnb, or set Max Days in Advance = 365 in Beds24 and upload it with Export to Airbnb. Max Days in Advance = No Limit in Settings > Channel Manager > Airbnb > Specific Content > Pricing doesn't change the value already set at Airbnb. |
| Dates are available in Beds24 but closed at Airbnb | You cancelled an Airbnb booking for these dates as the host ("Cancelled by Host"). Airbnb doesn't reopen those dates. | Nothing to fix in Beds24. The dates stay available on all other channels. |
You receive requests or inquiries for dates that are already booked, or Representative Inventory (listings on Airbnb only) |
Airbnb treats your listing as a multi-unit listing with more than one bookable unit. This happens if it ever had a quantity above one, and Airbnb doesn't change the listing type while it's connected. | Disconnect the listing from Beds24 and connect it again. It connects as a standard listing with a quantity of one, and the calendar syncs properly. |
| Content changes don't show at Airbnb | The attributes are locked (locked_attributes) at Airbnb. Beds24 sends the content, but Airbnb ignores it. |
In Settings > Channel Manager > Airbnb > Mapping, scroll to the rooms, click Content in Airbnb and search for locked_attributes. Unlock those attributes in your Airbnb extranet so you can manage them from Beds24. |
| Messages aren't sent or imported to Beds24 | Beds24 doesn't have permission to access your Airbnb messages. | At Airbnb, go to Account > Privacy and Sharing. If Access and respond your messages isn't in the list of permissions, disconnect and reconnect the Airbnb account. |
Not Processed |
Airbnb had a temporary problem processing the updates. It usually resolves once Airbnb fixes the problem. | Wait, click Update, wait for Airbnb to process it, then click Update status. If it persists for a couple of hours, send Beds24 a support ticket. |
Unfortunately, a server error prevented your request from being completed. Airbnb may be undergoing maintenance or your connection may have timed out. Please try again. |
A problem or outage at Airbnb. | Check for an outage at Airbnb. Beds24 sends an update once Airbnb is back. Or go to Settings > Channel Manager > Airbnb > Mapping, scroll to the listing and click Update. |
Access denied to Airbnb |
The Airbnb server is unavailable. | Try again later. |
You have reached your Airbnb access quota |
Too many requests to Airbnb in a short time. | Wait ten minutes and try again. If it keeps happening, tell Beds24. |
Listings of different pricing_availability_model_type can not use this endpoint. |
The pricing model at Airbnb doesn't match Beds24. | In Settings > Channel Manager > Airbnb > Mapping, click Update for each room or listing. |
Connection and account errors
| Issue / Error | Likely cause | Resolution |
|---|---|---|
| No Update Airbnb button | The connection is lost. | Click Connect to Airbnb. Once the connection is restored, the update button is back. |
| You can't connect an Airbnb account, and there's no error message | You're already logged in to a connected Airbnb account, so Airbnb sends you straight back to Beds24. | Log out of all Airbnb accounts at Airbnb before you connect a new one. See Connect several Airbnb accounts. |
Airbnb account is not connected, please connect account |
The Airbnb account connection is missing. | Log in to your Airbnb account and connect it in Settings > Channel Manager > Airbnb > Accounts. |
You do not have permission to access this resource |
The connection to the listing is broken. | Click Disconnect, then connect the room to your Airbnb listing again. |
Not Connected |
You disconnected the listing at Airbnb. | Click Disconnect and connect it again. |
document_url has already been taken. |
The room was connected to another Airbnb account before. | Log in to that Airbnb account and stop the sync for the listing. If you can't, send Beds24 a support ticket asking to delete the URI from the endpoint. |
Expired Token or The document has no document element
|
The listing may have been deleted at Airbnb. | Check whether the listing still exists at Airbnb. If it was deleted, send it again from Beds24. |
Unable to perform action. Please try again later or contact support if you need immediate assistance |
Airbnb needs you to verify your account. | Go to your Airbnb account, switch to hosting and follow the Airbnb steps to verify your account. |
Suspended_state_appeal |
Airbnb suspended the account. | Contact Airbnb support. |
Your listing has been temporarily paused and can't be turned on until you reactivate it. |
Airbnb paused the listing. | Check the email Airbnb sent you and the messages in your Airbnb account, or ask Airbnb support for help. |
| Smart Pricing was not deactivated before connecting | Smart Pricing isn't available for API-connected listings. | Turn Smart Pricing off. You can also do this in the Airbnb mobile app. |
Publishing and registration errors
| Issue / Error | Likely cause | Resolution |
|---|---|---|
You need to complete the API onboarding flow before publishing the listing |
Beds24 sent the data, but Airbnb needs you to complete its registration process. |
|
Listing shows as Importing in the Airbnb extranet |
Beds24 sent the data, but it's stuck at Airbnb. |
Importing, ask Airbnb support to check why your listings are stuck. You might need to insist that they pass your request to someone qualified to fix it. |
Your listings are almost ready, with In progress on the Airbnb Listings page, after you click Beds24 Channel Manager Sync
|
Publish isn't set to Yes. | Set Publish = Yes in Settings > Channel Manager > Airbnb > Specific Content. |
Listing failed to import |
The listing content has errors. | Click Disconnect, then Delete from Airbnb. Fix the content errors and publish the listing again. |
Sorry, we cannot activate your listing. |
A problem with the booking settings in your Airbnb account. | Log in to Airbnb and check the Booking Settings tab. See the Airbnb help on choosing who can instant book your place. |
The listing is subject to city registration. Please submit an application or input existing registration details |
Airbnb needs your permit ID registered. | Register your permit ID at Airbnb, usually through a link Airbnb gives you. If you're not sure how, ask Airbnb. Also enter your permit ID in Settings > Properties > Description (Permit ID). |
There was an error processing the request. Hosting model validation error |
In some regions, Airbnb needs a payout method before it publishes a listing. | Log in to your Airbnb account and set up the payout method. |
The listing is in a prohibited vacation rental market. Please go to Airbnb to fix these issues. |
Airbnb doesn't allow the API connection in your area. | Ask Airbnb support to fill in the "Market Clearance Requests for Policy Form". It goes to the department that can lift the restriction. |
You can only host long-term rentals |
Airbnb requires registration steps for the listing. | In your Airbnb account, switch to hosting, click Fix Issues for the listing and follow the Airbnb registration steps. |
You can only accept long-term rentals (30 or more) |
The feature code LONG_TERM_RENTERS is set. |
Remove LONG_TERM_RENTERS from Settings > Properties > Features or Settings > Properties > Rooms > Setup > Features. Then click Update for each room or listing in Settings > Channel Manager > Airbnb > Mapping. |
| Listing is classified as not suitable for children | Child-friendly amenities are missing. | See the Airbnb help on specifying that your listing is suitable for children, and Amenities. |
Address and location errors
| Issue / Error | Likely cause | Resolution |
|---|---|---|
Lat/Long outside of hosting country, Lat/lng outside of hosting country or Please set latitude/longitude in valid country for your listing
|
Your Airbnb account country or your coordinates don't match the property. | Check that your Airbnb account is registered in the same country as the property, and that Latitude and Longitude are correct and match the address. |
Sorry, please contact support if you need to change the market of your listing. |
Your coordinates don't match the address. Airbnb validates addresses with Google Maps. |
|
You can't change your listing's address once you've started receiving reservation requests. If you need to make an update, please contact support. or Cannot change address in status Auto closed (availability). Please contact the local support for assistance.
|
Airbnb doesn't let the address be changed. | Check your address in Beds24 matches Airbnb. If you need to change it, ask Airbnb support. If you don't, set Update Address = No in Settings > Channel Manager > Airbnb > Specific Content. |
Price, fee and discount errors
| Issue / Error | Likely cause | Resolution |
|---|---|---|
Last Error: [400] Error ID: XXXXXXXXX. There was an error processing the request. Your daily price is too low. The minimum is 13$ |
Your base price (rack rate) is below the Airbnb minimum. Airbnb calculates in USD, so the minimum changes with the exchange rate. | Go to Settings > Channel Manager > Property Content > Room Content and set a rack rate of at least 9€. |
Last Error: [400] Error ID: XXXXXXXXX. There was an error processing the request. Please use a base price of at least €9 but no more than €21,467. |
Your base price (rack rate) is outside the Airbnb range. | Go to Settings > Channel Manager > Property Content > Room Content and set a rack rate that meets Airbnb's requirements. |
custom_daily_price_too_low_for_cleaning_fee or Based on your cleaning fee of € XXX, the minimum nightly price you can charge is € YYY
|
Your cleaning fee is too high for your nightly price. | Change the cleaning fee in Settings > Channel Manager > Airbnb > Specific Content > Custom, or update the daily prices in the Calendar. |
Your longer stay discount must be greater than or equal to your shorter stay discount. |
Your discounts don't follow Airbnb's logic. | Check your discounts in Settings > Channel Manager > Airbnb > Specific Content > Pricing. Use either the discounts per number of days or the weekly and monthly discounts, not both: the per-day discount overrides the others. See Discounts. |
Content, property type and room errors
| Issue / Error | Likely cause | Resolution |
|---|---|---|
Please select a consistent property type and property group., Please specify the property and listing type, This listing's property type does not support multiple inventories. or room_type_invetory_not_supported
|
The property type and listing type don't match the property type group, or the type isn't allowed in your region. | Check that Property Type in Settings > Properties > Description and Listing Type match the Property Type Group in Settings > Channel Manager > Airbnb > Specific Content. The context help for Property Type Group lists the allowed combinations. Airbnb restricts some property types by region. Ask Airbnb support if you still have a problem. |
Please select a consistent property type and space type |
The property type doesn't match the listing type. | Check Settings > Properties > Description > Property Type against Property Type Group > Listing Type in Settings > Channel Manager > Airbnb > Specific Content. The context help lists the Airbnb property and listing types. |
Not enough beds for person capacity or Not enough beds in room configuration
|
The beds you set up don't fit the number of guests in Max Guests. | Go to Settings > Properties > Rooms > Setup > Features, click edit Bedroom and set enough bedrooms and beds for your guests. See Bedrooms and bathrooms. |
All caps isn't allowed in listing titles. or Emojis/Special Characters isn't allowed in listing titles.
|
Airbnb doesn't allow the listing name in ALL CAPS or with emojis or special characters. | Check the name in Settings > Properties > Name, Settings > Properties > Rooms > Setup > Name and Settings > Channel Manager > Airbnb > Specific Content > Descriptions. |
Please make sure a photo has been uploaded before adding accessibility amenity. If the previous review rejects your photos, you need to upload a new photo |
You're sending an accessibility amenity without a picture. | Add the amenity with a picture as a Custom value in Settings > Channel Manager > Airbnb > Specific Content. See Accessibility. |
Sorry, we can't add that amenity right now. Please try again later. |
A temporary error from a change to the Airbnb amenities data format. | It shouldn't repeat. If you keep getting error emails, send Beds24 a support ticket. |
Too many redirects |
You use external pictures that don't link directly to the image, or that redirect to another page. | Use direct links to your pictures, not links to the page where they're stored. |