These are the terms used across Beds24 and this Help Center, with a link to the full article where one exists.
Terms
| Term | Meaning |
|---|---|
| Agency | A group of properties. See How to Setup Agency & Multiple Properties. |
| Agent | A person or organisation that can book under different conditions. |
| Auto Action | An action you run manually or schedule to run automatically at a time relative to the booking, check-in or check-out date. See Auto Action below. |
| Booking channel | An online travel agency (OTA) such as Booking.com or Expedia. |
| Booking logs | The activity and information guests entered on your booking page. |
| Booking widget | A button, calendar or booking box that connects your website to the booking system. See How to use Widgets. |
| Channel manager link | A connection between one of your room types and the same room type on a booking channel. See How the Channel Manager works. |
| Confirmation messages | The automatic emails guests receive when they complete a booking. See How to setup Confirmation Messages. |
| Daily Price | A price for one date. See How to setup Daily Prices. |
| Fixed Price | A price with a start and end date that applies to a range of dates. See How to setup Fixed Prices. |
| Fixed Price ID | The unique identification number of a Fixed Price. |
| Guest | A set of information that can be attached to a booking. You can create a repeat booking from it. |
| Host notification | An automatic email notification about a new booking. See Host Notifications. |
| Integration | An interface with an external system that isn't a booking channel. |
| Inventory | The rooms or units available for booking. See Inventory below. |
| Offer | A price combined with booking conditions. Each room has one or more offers. Offer 1 is your standard offer and is always shown to guests. See Offers. |
| Owner | The holder of a user account. |
| Owner ID | The unique identification number of an account. |
| Property | Premises with one or more rooms or units for rent. |
| Property ID | The unique identification number of a property. |
| Rack rate | The maximum price ever charged for a room. |
| Room | A separately bookable part of a property. A room doesn't have to be a physical room. |
| Room ID | The unique identification number of a room or rented unit. |
| Room type | A room with a quantity of more than one. |
| Template variable | A placeholder short code that's replaced with information from each booking. Use it in text settings and messages. See Template Variables. |
| Upsell item | An extra a guest can add when booking, such as bicycle hire, a sightseeing trip, a meal or parking, or an obligatory charge such as extra tax or a cleaning fee. See Upsell Items. |
| Widget | See Booking widget. |
| Yield Optimiser | A tool that adjusts prices automatically based on availability and the time before check-in. See Yield Optimiser. |
Auto Action
An Auto Action has one or more trigger conditions and one or more actions. Triggers can be based on the property, the time or the booking. Auto Actions can:
- send pre-drafted emails, messages or SMS
- change booking information
- change invoice information
- run webhooks
- trigger HTTP POST notifications
Chain several Auto Actions to automate whole workflows. See Auto Actions.
Inventory
- Inventory is calculated from the rooms you've set up in Settings > Properties > Rooms > Setup and the number of bookings.
- You can change inventory quickly in the Calendar, but never to more than the total number of rooms minus your bookings.
- Inventory needs a valid price. A date without a Daily Price or Fixed Price shows an inventory of 0.
- If Overbooking Protection is set to Property in Settings > Properties > Rooms > Setup, Beds24 counts bookings in the room up to the room quantity and bookings in the whole property up to the total number of rooms in the property. The room closes when the bookings across all rooms in the property reach the total number of rooms, which can happen because of an overbooking in a different room. Hidden rooms aren't included in this calculation.