View and reply to guest reviews from Airbnb, Booking.com, Expedia and Vrbo directly in Beds24, and review your Airbnb and Vrbo guests without logging in to the channel.
Table of Contents
Airbnb
Review a guest
- After the guest has checked out, open the booking in Beds24 and go to the Mail & Actions tab.
- Select the tags you want to apply, enter your review text and send it to Airbnb.
Tip: To review your guests automatically, enter your review text in Auto Review Text in Settings > Channel Manager > Airbnb > Mapping.
View and reply to a guest's review
When a guest reviews you, you get a message under Messages at the top of the page and on the booking's Messages tab. Once you have reviewed the guest, you can read their review on the Messages tab and reply from there.
View your rating
See your overall review score and reported problems in Settings > Channel Manager > Airbnb > Ratings. See Airbnb Ratings.
Booking.com
Go to Settings > Channel Manager > Booking.com > Reviews and click a review to see the details and reply. See Booking.com: Reviews.
Tip: To see Booking.com reviews on your Dashboard, unlock the dashboard, click the menu icon, click Extensions and add the Booking.com Review Module.
Expedia
When a guest reviews you, open the booking's Mail & Actions tab to read the review and reply to the guest.
Vrbo
When a guest reviews you, open the booking's Mail & Actions tab to read the review and reply to the guest. You can also review the guest from there.
Note: Once you have sent your review of a guest, you can't open it again.
Tip: If you have third-party reviews with usage rights, Beds24 can send them to Vrbo for you. Send Beds24 a support ticket.
Tripadvisor Review Express
Beds24 integrates with Tripadvisor Review Express, so you can ask your guests for Tripadvisor reviews automatically. See TripConnect.