Beds24 has many functions beyond the initial setup that save you time and improve your workflows and your guests' experience. Commonly used ones are automation, advanced channel manager functions, advanced pricing, staff and owner access, and customisation.
Table of Contents
- Automation
- Advanced channel manager functions
- Advanced pricing and discounts
- Staff
- Owner management
- Customisation
Automation
Beds24 helps you automate routines and simplify workflows to save time and work more efficiently.
- Bookings import automatically to Beds24 from all connected sales channels.
- Prices and availability update automatically at your connected sales channels. See the help pages for the channels you use for details.
Auto Actions
Automate workflows with Auto Actions in Settings > Guest Management > Auto Actions. You can run an Auto Action manually, or program it to run automatically relative to a booking event: when booked, the check-in date or the check-out date. Auto Actions have one or more trigger conditions and one or more actions. They can trigger on many conditions, including property, time and booking related conditions. You can chain actions to automate workflows.
Auto Actions can:
- send pre-drafted emails, messages or SMS
- change booking information
- change invoice information
- run webhooks
- trigger HTTP POST notifications
Commonly used Auto Actions:
- Welcome message to the guest
- Payment request
- Arrival information with the Guest Guide
- Owner notification
- Message with keycode (if used)
- "How are you going" message to the guest
- Check-out information to the guest
- Invoice to the guest
- Cleaner notifications
Routines
A Routine is an action programmed to run on a specified date. Routines send reports automatically by email: a pre-canned email with an attachment to a fixed email address.
Note: To use Routines, set Beds24 to send from your own email address in Settings > Account > Outgoing Email.
Commonly used Routines:
- Housekeeping reports to the cleaning team
- Arrivals report to the front desk
- Monthly financial reports to the accountant or owner
Advanced channel manager functions
As a preferred partner of all leading OTAs, Beds24 offers advanced features and convenience functions, so you can manage these channels from Beds24.
Airbnb
- Messaging integration: communicate with the guest from the booking in Beds24 through the channel's messaging system
- Review integration: review guests, and read and reply to the guest's review
- Review your guests automatically (helps you get more good reviews)
- Hosting Quality dashboard to detect issues straight away so you can fix them
- Check property performance and status at the channel
- Option to manage full content
Booking.com
- Messaging integration: communicate with the guest from the booking in Beds24 through the channel's messaging system
- Auto charge guest credit cards or virtual cards when payment is due
- Report no-shows, invalid cards, date changes and guest misconduct, and request cancellations, from the booking in Beds24
- Review integration: read and reply to the guest's review
- Manage and create Booking.com rate plans
- Check property performance and status at the channel
- Access and action the opportunities Booking.com suggests
- Create and manage promotions
- Send properties to Booking.com
- Option to manage full content
Expedia
- Messaging integration: communicate with the guest from the booking in Beds24 through the channel's messaging system
- Auto charge guest credit cards or virtual cards when payment is due
- Report no-shows, invalid cards, date changes and guest misconduct, and request cancellations, from the booking in Beds24
- Review integration: read and reply to the guest's review
- Check property performance and status at the channel
- Manage and create Expedia rate plans
- Create rooms on Expedia
- Create and manage promotions
Vrbo
- Messaging integration: communicate with the guest from the booking in Beds24 through the channel's messaging system
- Auto charge guest credit cards or virtual cards when payment is due
- Review integration: review guests, and read and reply to the guest's review
- Check property performance and status at the channel
- Manage full content
For details, see the help pages for the channels you use: Airbnb, Booking.com, Expedia and VRBO.
Advanced pricing and discounts
You can have up to 16 daily prices with different rules. Each of the 16 daily prices can have a different price on any day, so you can create seasonal prices with different price options and discounts. Each channel has its own capabilities, and Beds24 supports as much as possible for each channel. See the help page for the channels you use for details.
To adjust your prices dynamically, you can:
- use Daily Prices and adjust prices manually as needed
- use the Beds24 Yield Optimiser in Prices > Yield Optimizer, which adjusts prices automatically based on demand shortly before check-in
- let the Beds24 partners Pricelabs (Settings > Marketplace > Pricelabs) or RoomPriceGenie (Settings > Marketplace > RoomPriceGenie) send daily prices to Beds24 automatically
Staff
Cleaners and other staff can have their own login through a sub account with a dedicated role that defines what they can do and see, or they can be notified automatically by email. You can also use a Marketplace integration for staff management.
Owner management
Owners can have their own login through a sub account with limited access, or they can be notified automatically by email.
Customisation
In Beds24 you can customise:
- the content of all four dashboards
- the display of your control panel
- the control panel for your sub accounts
- invoice templates
- the confirmation message for direct online bookings
For more ideas, see Tips and tricks.