When a channel connection isn't working, the channel sends error messages, and Beds24 forwards them to you by email. Find the error in the email, look it up in the common errors of that channel's help page, and fix it.
Quick Guide
- Copy the error text from the email.
- Open the help page of the channel and search its common errors for the text.
- Follow the fix. If the error messages stop, the error is fixed.
Fix a channel error
Step 1: Find the error
Open the email and find the error message section:
= = = = ERROR MESSAGE STARTS = = = = This is the text of the error message. = = = = ERROR MESSAGE ENDS = = = =
Step 2: Open the help page of the channel
Go to Settings > Channel Manager, open the page of the channel that sends the error, and click the help icon (?) at the top right. Or use a link below.
| Channel | Help page with common errors |
|---|---|
| Agoda | Agoda common errors |
| Airbnb | Airbnb common errors |
| Booking.com | Booking.com common errors |
| Ctrip (Trip.com) | Ctrip common errors |
| Expedia | Expedia common errors |
| Hotelbeds | Hotelbeds common errors |
| Hostelworld | Hostelworld common errors |
| HRS | HRS common errors |
| Traveloka | Traveloka common errors |
Step 3: Find the error on the help page
Go to the Common Errors section and search for the error text from the email.
Step 4: Fix the error
Follow the instructions for the error.
Step 5: Check the error is fixed
Expected result: the error messages stop.
Troubleshooting
| Issue | Likely cause | Resolution |
|---|---|---|
| The error isn't on the channel help page | The error isn't documented yet | Send Beds24 a support ticket with the Support button at the top of your control panel. |