Connect trivago Rate Connect to Beds24 to show your booking page prices on trivago, run cost-per-click campaigns and send guests to your own booking page to book directly.
Quick Guide
- Make sure your property name and address in Beds24 exactly match trivago.
- In trivago, go to Rate Connect and start a campaign.
- In Settings > Channel Manager > Trivago, set Synchronise to one of the Booking options and save.
Table of Contents
- Capabilities and limitations
- Connect trivago
- What Beds24 sends to trivago
- Send cancellations and modifications
- Troubleshooting
Capabilities and limitations
- Beds24 sends prices, availability and descriptive information about your property to trivago.
- Guests are sent to your booking page to make a direct booking.
- You can send cancellations and modifications to trivago.
- trivago starts the data exchange: it requests prices and availability from Beds24, and Beds24 answers. Beds24 can't push data to trivago.
- trivago doesn't activate all markets automatically. If a market you need isn't active, send Beds24 a support ticket.
- If you activate markets that need a different currency from your booking page, use the responsive booking page.
- You can only activate markets your booking page can show in the right language: the market's language must be active for the booking page, with all descriptive information provided in that language.
- Beds24 doesn't support trivago Express Checkout.
For the full list, see Channel Manager Capabilities.
Connect trivago
Step 1: Match your property details
trivago detects Beds24 as your booking engine only if your property details in Beds24 are exactly the same as on trivago.
- Go to Settings > Properties > Description.
- Check that Property Name is exactly the same as on trivago.
- Check that the address under Location is exactly the same as on trivago.
Step 2: Start a campaign on trivago
- Log in to your trivago account and go to Rate Connect. If trivago doesn't detect Beds24 as your booking engine, contact trivago support.
- Click Start Now to start a campaign. The trivago help explains how to set up a campaign.
Step 3: Activate the connection in Beds24
Go to Settings > Channel Manager > Trivago and set Synchronise:
- Booking (price inc. breakfast) if your prices include breakfast.
- Booking (price exc. breakfast) if your prices don't include breakfast.
Expected result: trivago shows your booking page prices and availability. When a guest clicks to book, your booking page opens.
Tip: To take the booking on the booking page embedded in your own website instead, set a Booking Redirect to that page in Settings > Booking Engine > Property Booking Page > Behaviour.
What Beds24 sends to trivago
| Item | What is sent |
|---|---|
| Prices | Fixed prices and daily prices for offer 1 and offer 2 that are active for the booking page. If you have prices for both offers, the lowest is sent. Tick www.beds24.com on the Channels tab (fixed prices) or under Enabled (daily prices). www.beds24.com - agents doesn't work. Both the net price without VAT and the final price including VAT, taxes and extra fees are sent. |
| Multiple rooms | To accept bookings for several rooms from trivago, turn this on in Settings > Booking Engine > Property Booking Page > Page Design. |
| Taxes | Set obligatory taxes up as obligatory tax in Settings > Booking Engine > Upsell Items to send them. |
| Extra fees | All other obligatory upsell items in Settings > Booking Engine > Upsell Items are sent, except items set to refundable. |
| VAT | Sent as a separate item, calculated on prices, taxes and extra fees with the VAT Rate % in Settings > Properties > Description. |
| Deposit | If you ask for a deposit at the time of booking, trivago is told. |
| Currency | The Currency Code in Settings > Properties > Description. It must match the prices you enter in Beds24. |
| Multiplier | You can set a multiplier to adjust the prices sent to trivago. See Price multiplier. |
Cancellation rules
trivago uses the cancellation rules set in Beds24. By default, cancellations are never allowed.
- To allow cancellations, change Booking Cancellations by Guest in Settings > Booking Engine.
- Beds24 sends offer 1 to trivago. To allow cancellations for offer 1, change Booking Cancellations by Guest in Settings > Properties > Rooms > Offers.
Send cancellations and modifications
- Open the trivago booking and go to Details.
- If the price of the booking changed, update the Price field in Charges and Payments first.
- Click Update to trivago.
Troubleshooting
| Issue | Likely cause | Resolution |
|---|---|---|
| trivago doesn't detect Beds24 as your booking engine (IBE) | Your property name or address in Beds24 is different from trivago. | In Settings > Properties > Description, check Property Name and the address under Location match trivago exactly. If they do, contact trivago support and give them your Beds24 property ID. |
| No price shown for an activated market | The booking page can't show the market's language or currency. | Check the market's language settings in Settings > Booking Engine > Internationalization. |
For general causes and fixes, see Troubleshooting in How the Channel Manager works.