Move to Beds24 from another channel manager or PMS by bringing over your properties, entering the bookings you already have, and then connecting your channels. Doing it in this order keeps your availability correct and prevents double bookings during the switch.
Quick Guide
- Import or create your properties and rooms.
- Enter your existing bookings, or adjust availability.
- Connect your booking channels with the channel manager.
- Set up the other functions you need.
Table of Contents
- Bring over your properties and rooms
- Enter existing bookings
- Connect your channels
- Set up commonly used functions
- Troubleshooting
- Important notes
Bring over your properties and rooms
Choose the method that matches where your properties are today:
- Import from Airbnb: import a listing as a new property with a new room, or as a new room in a property you already have in Beds24. See Connect Airbnb Account.
- Import from Booking.com: see Import Properties from Booking.com to Beds24.
- Import with the Beds24 API: the functions are documented in the Beds24 API.
- Create them manually: follow Step 2: Create properties and rooms in the initial setup guide.
Expected result: your properties and rooms are in Beds24, ready for prices and bookings.
Enter existing bookings
Enter the bookings you already have before you connect your channels, so dates you've already sold can't be booked twice.
- Booking.com, Airbnb and Expedia: import all upcoming bookings automatically with the import button in Settings > Channel Manager > Airbnb, Booking.com or Expedia. This is the recommended method: Beds24 can then also import later changes to bookings imported directly from Booking.com. The import works once the channel is set up, even before you activate it.
- Other bookings: upload them as a .csv file in Settings > Properties. See Import bookings manually.
- Single bookings or blocked dates: click the suitcase icon in the Calendar, or Add Booking at the top.
- Availability only: if you don't need the booking itself, lower the number in the Inventory row of the Calendar. Double-click it, change the value in the pop-up and save.
Expected result: the Calendar shows your existing bookings, and those dates are no longer available.
Connect your channels
Set up the channel manager to keep all your sales channels in sync. See How the Channel Manager works.
Set up commonly used functions
Follow How to Do the initial Setup for prices, payments, messaging and your booking engine. For links to the menu pages of key features, click Functions in Support.
Troubleshooting
| Issue / Error | Likely cause | Resolution |
|---|---|---|
| A date is booked twice after you connect a channel. | Bookings from your old system weren't entered in Beds24 first. | Enter your existing bookings as described in Enter existing bookings. |
| You can't raise the number in the Inventory row of the Calendar. | Inventory can't go above Quantity of this type in Settings > Properties > Rooms > Setup minus existing bookings. | Change Quantity of this type if the room count is wrong. The Inventory row can only be lowered from that number. |
Important notes
- Import upcoming bookings from Booking.com, Airbnb and Expedia before you activate the channel.
- Changes to bookings imported directly from Booking.com are imported automatically. Bookings entered another way aren't updated.