Show your terms and conditions, policies and booking rules on your booking page, and make guests accept them before they book. Where you enter a text decides on which page of the booking process it appears.
Table of Contents
- Show your policies
- Choose where information appears
- Link to your terms and conditions
- Make guests accept your terms and conditions
Show your policies
On the responsive booking page, you can show your policies in the policy modules.
Steps:
- Enter your policies in Settings > Properties > Description.
- Activate the policy modules in Settings > Booking Engine > Property Booking Page > Layout.
- Save your changes.
Expected result: your policies display on the booking page.
Tip: you can also add your policies to booking confirmations and auto action emails with Template Variables.
Choose where information appears
Enter your information in these fields in Settings > Booking Engine > Property Booking Page > Content, unless the table says otherwise:
| Where it appears | Where you enter it |
|---|---|
| All pages of the booking page | Page Header and Page Footer, or Property Description 1 and Property Description 2 |
| Only the first page, where the guest selects dates and rooms (at the top, under the property header) | Price Calendar Header |
| Only the page where guests enter their details, after they click Book (at the top, under the property header, with the upsell items and booking questions) | Guest Details Header |
| How you collect credit card details, for security or to process a deposit through your own merchant account | Guest Details Header |
| Under the payment button of an integrated payment method | In Settings > Payments, click the payment method, then Edit, and add your message. |
Link to your terms and conditions
Place a link to your terms and conditions, or the policy text itself, in a descriptive area of the booking page in Settings > Booking Engine > Property Booking Page > Content:
- Responsive booking page: Property Description 1 and Property Description 2.
- Adaptive booking page: Property Top and Property Bottom.
Make guests accept your terms and conditions
Steps:
- Go to Settings > Properties > Booking Questions.
- Add a custom booking question as a compulsory tick box.
- If you want, add a link to your terms and conditions in the question text, for example:
I read the <a href="http://www.mywebsite.com/legal" target="_blank">terms and conditions</a>. - Replace
www.mywebsite.com/legalwith the link to your terms and conditions, then save.
Expected result: guests must tick the box to complete the booking.