Remotelock.com

Connect Remotelock to Beds24 to send your bookings to locks from Remotelock, Resortlock, Schlage, Yale Access, August and Igloohome: each booking gets a PIN that works during the stay, and Beds24 adds a CHECKIN info code when the guest first opens the lock.

Quick Guide

1. In Settings > Marketplace > Remotelock, click Connect to Remotelock and authorise Beds24.
2. Set Pin Strategy, Start Time, End Time and Days in Advance.
3. Click Get Codes and click the serial number of the lock for each unit.
4. Send the PIN to guests with an Auto Action and [BOOKINGINFOCODETEXT:LOCKSTATE_PIN].

Table of Contents

1. Capabilities and limitations
2. Connect Remotelock
3. How it works
4. Custom start and end access times
5. Communication with guests
6. Auto check-in
7. Troubleshooting
8. Disconnect Remotelock

Capabilities and limitations

• Beds24 sends booking data to locks.
• Several rooms can connect to one lock.
• Auto check-in: when the guest first opens a lock, Beds24 adds the info code CHECKIN to the booking.
• Supports Resortlock, Schlage, Yale Access, August and Igloohome locks.
• For Resortlock and Igloohome, the lock creates the PIN, so you can't use a custom PIN.
• If you have a common door, for example a front door or gate, you can set it up in Remotelock. If you map the common door in Remotelock, don't map it in Beds24.

Note: Remotelock has several regional servers. Beds24 connects to the main US service by default. To connect to a regional one (for example Japan, UK or EU), contact Beds24 support to have your account configured.

Tip: you can also connect Igloohome through Make (formerly Integromat). Watch the Igloohome with Make video, and contact Igloohome support if you have problems.

Connect Remotelock

You need: an account with Remotelock. For Beds24, the normal channel manager fees apply.

1. Go to Settings > Marketplace > Remotelock and click Connect to Remotelock.
2. Authorise Beds24 to access your account. When you're connected, you see the Remotelock account you're connected to.
3. Set Pin Strategy to define how the access code is built.
4. Set Start Time and End Time: the earliest check-in time and the latest check-out time.
5. Set Days in Advance: how many days before check-in the booking is sent to the lock.
6. Click Get Codes. You see one serial number for each lock. Click the serial number of the lock the unit uses. For a common lock for several units, enter the same lock serial number for each unit.

Expected result: bookings are sent to the locks the set number of days before check-in.

Warning: Remotelock uses several servers. If you aren't redirected back to Beds24, send Beds24 a support ticket with the SUPPORT button at the top left of your Beds24 control panel.

Tip: one Beds24 account connects to one Remotelock account. If you have several Remotelock accounts, create a sub account for each, and make sure the sub account owns the property, not just has access to it.

How it works

• Bookings are sent to the locks at the set time before check-in. Beds24 creates a booking info code LOCKSTATE_PIN with the PIN valid for the booking.
• To change the PIN, edit the LOCKSTATE_PIN booking info code: the new PIN is sent to the lock with the next update.
• To send no PIN for a booking, set the value of the LOCKSTATE_PIN booking info item to none.
• Updates are sent several times a day, for the selected days in advance. To send updates instantly, click Send Data to Lockstate.
• If the booking dates change or the booking moves to a different room, the changes are sent to the locks.
• If a booking is cancelled, Beds24 deletes the guest from Lockstate, which removes the access.

Custom start and end access times

You can change the access start and end times per booking with booking info codes. The text is a time of day in 23:59 format.

Booking info code	Effect	Example
ACCESS_STARTTIME	Overrides the default start time	-10:00 starts access 10 hours before midnight of the check-in day, so 14:00 on the day before check-in.
ACCESS_ENDTIME	Overrides the default end time	34:00 ends access at 10:00 one day after check-out (34 = 24 + 10 hours).

Times above 24 or negative times set the start and end dates relative to the check-in and check-out dates. If you don't use booking info codes, the property default is used when the access is created. In that case, if you change the time of day in Remotelock, Beds24 doesn't override it unless a date change is needed.

Communication with guests

Beds24 sends the guest's email address to Remotelock, so you can set up Remotelock to email the guest automatically. Or create an Auto Action in Settings > Guest Management > Auto Actions: a template is available that you can customise. For instructions, use the context help (? icons) in the Auto Action and the help page (HELP in the top right menu). The PIN template variable is [BOOKINGINFOCODETEXT:LOCKSTATE_PIN].

Auto check-in

Auto check-in adds a booking info item CHECKIN to the booking when the guest first uses the lock. It needs a webhook that sends notifications from the lock to Beds24.

Step 1: Add a webhook notification contact in Remotelock

• The webhook URL must end with the ID of the Beds24 account that owns the property, like ?ownerid=12345: https://api.beds24.com/lockstate.com/notify.php?ownerid=<Your Beds24 owner ID>
• Content Type = JSON.
• You can leave the secret empty.

Step 2: Add a notification in Remotelock

• Notification type = Webhook.
• Webhook notification contact = the contact you created in step 1.
• Source = Account.
• Events = Access Granted and First Access Only.

Troubleshooting

Remotelock has two types of access: users and guests. Bookings from Beds24 create guests.

Issue / Error	Likely cause	Resolution
PIN code doesn't match the Pin Strategy	The PIN code was already used in another booking for this room	PIN codes need to be unique.
PIN codes aren't generated: "Cannot create resource, 90 days per access guest is the limit for your billing plan","type":"billing_plan_resource_limit_reached	The booking exceeds a limit of your Remotelock billing plan	Check your contract type in Remotelock and make sure your bookings meet the contract details.

Disconnect Remotelock

Click Disconnect to end the connection.

Related Articles

• Lock Systems
• Auto Actions
• Schlage