Refund Protect lets you offer guests refund protection as an optional upsell on non-refundable direct bookings. If a guest who paid 100% at booking has to cancel within the Protect terms, they can apply to Refund Protect for a refund.
Quick Guide
- Collect 100% payment at the time of booking.
- Make the guest name booking questions obligatory in Settings > Properties > Booking Questions.
- Set Check-out page version = Responsive in Settings > Booking Engine.
- Choose the percentage your guests pay in Settings > Marketplace > Refund Protect.
How Refund Protect works
- Refund Protect is only offered for bookings with 100% deposit collection at the time of booking and a check-in date from the next day or later (not for same-day bookings).
- If the guest has to cancel a booking they paid 100% for at booking, within the Protect terms, they can apply to Refund Protect for a refund.
- You choose the percentage you charge the guest for this product.
- Cost to you: 5% of the booking value. Invoicing for Refund Protect is centralised through Beds24: Beds24 deducts the 5% from your account credit when the booking is confirmed.
Warning: Refund Protect is only offered to your guests when you have enough credit in your account to cover the fees. Fees apply to every booking where Refund Protect is selected, including test bookings.
Activate Refund Protect
- Check that you have set up to collect a 100% payment at the time of booking.
- Refund Protect needs the guest name: go to Settings > Properties > Booking Questions and make sure the name questions are used and obligatory.
- Go to Settings > Booking Engine and make sure Check-out page version is set to Responsive.
- Go to Settings > Marketplace > Refund Protect and choose the percentage your guests pay, to activate the option.
Expected result: your guests can add Refund Protect to their booking.
Booking confirmation text
The following text is added to the booking confirmation (Settings > Guest Management > Confirmation Messages), after Booking Confirmation Screen and Email Message (first part). For legal reasons, you can't customise it.
You have selected a Refundable booking therefore if you are unable to attend your booking due to unforeseen circumstances outside of your control you may be entitled to a refund – please see our terms and conditions. For more information and/or to apply for a refund please contact our refund team at https://refunds.refundprotect.co/.