Pending payments schedule outstanding payments on a booking, to be collected automatically on the due date or manually. See all bookings with pending payments in Bookings > Pending Payments.
Prerequisites: automatic collection is only available if you use Stripe through Stripe Connect (the Connect to Stripe button). If you connected your Stripe account with keys, remove them and connect with Connect to Stripe instead.
Add pending payments
| Method | How |
|---|---|
| Auto Action | An Auto Action adds the pending payment to all bookings that meet its trigger conditions. See the setups in Auto Action examples. |
| Manually | Add it on the Charges and Payments tab of the booking, and choose whether it's collected automatically or manually. |
| Virtual cards from an OTA | Go to Settings > Channel Manager and set Channel Collect Payments to Charges and Pending Payments. Then, in the channel's settings (for example Settings > Channel Manager > Booking.com or Expedia), set Auto Process Virtual Cards to Yes. |
Rules for pending payments
Create rules and info codes for pending payments in Settings > Payments > Payment Rules. When a payment is due, Beds24 checks whether the selected rule applies. If it does, the payment is triggered and the selected info code is added to the Info tab of the booking.
There are two standard payment rules: Auto and Manual.
Tip: If you don't collect payments for cancelled bookings, create a payment rule with Status = All Not Cancelled.
Manage pending payments in a booking
Under Pending Payments on the Charges and Payments tab of the booking:
| To | Do this |
|---|---|
| Collect automatically (Stripe only) | Set the pending payment to auto (or your payment rule) and enter a due date in the future. |
| Collect manually now | If the credit card has been sent to Stripe, click the ... menu and charge now. |
| Switch to manual collection | Click the ... menu and Manual. |
| Delete a pending payment | Click the ... menu and Delete. |
Expected result: successful collections move from Pending Payments to Payments, and a status shows on the Info tab of the booking.
View bookings with pending payments
- Go to Bookings > Pending Payments to see the list of bookings with outstanding pending payments.
- Click a booking to open it.
- For bulk actions, tick the bookings in the first column, scroll to the bottom of the page and select the action from the drop-down list.
Note: To add a rule to several bookings, first select a property (not all properties), then select the bookings and the action.