Set when Vrbo guests pay and which payment types you accept. By default, payment is due when the guest books. Listings where guests don't pay the full amount with the booking perform better on Vrbo, so consider a payment schedule with a deposit. Payment schedules are only used for the Vrbo XML connection.
Quick Guide
- Create a schedule in Settings > Channel Manager > VRBO > Payment Schedule, with up to five payments.
- Link it to your property in Settings > Channel Manager > VRBO > Specific Property Content.
- Choose the payment types you accept in Specific Property Content.
- Set up how you collect the payments in Beds24.
Choose when payment is due
| Option | Where to set it |
|---|---|
| Full payment at booking (default) | No setting needed |
| Full payment at check-in | Set At Check-in in Settings > Channel Manager > VRBO > Specific Property Content |
| Payments at different times | Create a payment schedule, see Create a payment schedule |
| Deposit at booking, rest at arrival | If you set up Deposit Collection for direct bookings in Settings > Booking Engine, Beds24 sends that deposit as due at booking and the remainder, if any, as due at arrival |
Create a payment schedule
- Go to Settings > Channel Manager > VRBO > Payment Schedule.
- Set up to five payments. For a deposit at booking, set Payment 1 with Days After Booking = 0 and the amount due.
- If Payment 1 isn't the total amount, set up Payment 2 for the rest.
- Click Save.
- Link the schedule to your property in Settings > Channel Manager > VRBO > Specific Property Content and click Save.
Expected result: Beds24 sends the schedule to Vrbo, and Vrbo shows guests when each payment is due.
Warning: If you don't take the total amount as a deposit, you must set up a Payment 2 for the remaining amount.
Choose the payment types you accept
Set the payment types in Settings > Channel Manager > VRBO > Specific Property Content. Beds24 supports two:
| Payment type | What you need to set |
|---|---|
| Invoice | A description of how guests can pay, in Payment Options Description in Settings > Channel Manager > VRBO > Specific Property Content |
| Credit Card | Beds24 sends the cards you activated in Settings > Payments > Payment Gateways > Credit Card Collection as accepted cards |
Collect the payments
With Stripe
If the guest's card was sent to Stripe with the booking, collect the scheduled payments in one of these ways:
- Automatically: create Auto Actions that add pending payments to your bookings based on the payment schedule. See Stripe Payment Schedule.
- Manually: click the Stripe button on the booking's Charges & Payments tab. See Stripe.
Card sent with the booking
To charge the card in your own payment gateway, use the card details stored in Beds24. The booking notification contains a security code you use to see the CVC. See Card Number Collection.
No card with the booking
- Charge the card yourself: email the guest a request to enter their card details, then charge the card in your own payment gateway. See Payment request links and parameters.
- Let the guest pay online: email the guest a payment request so they pay through the payment gateways you activated. You can add the request with template variables or a payment URL, or send a PayPal request. See Payment request links and parameters and Send Paypal Payment Request.
- Automate it: use an Auto Action to request the payment before arrival. See How to setup Payments.