View and answer guest messages from Airbnb, Booking.com, Expedia and Vrbo directly in Beds24. Only guests who booked on a channel with a direct messaging integration appear here: Airbnb, Booking.com, Expedia and the Vrbo group (including Abritel, FewoDirekt and Stayz).
- The complete message thread with a guest is on the API Messages tab of the booking. Attachments are available as links.
- You and your guests also see the messages in the channel's extranet and apps.
- You can view all messages in the API Messages component on the Dashboard.
Send messages to guests
Steps:
- Open the booking and go to the Messages tab, or click the message on the dashboard to open the thread.
- Enter your reply.
To send message templates, use Auto Actions from the Mail & Actions tab of the booking.
Note: Attachments are limited to 2 MB per message and must be a file type the channel supports (see the table below).
Supported channels
None of the channels support HTML, so add a plain text version to your Auto Actions. For details, check the channel's own help pages.
| Channel | Links | Attachments | Where messages appear |
|---|---|---|---|
| Airbnb | Allowed | JPG, GIF, PNG | Added to the Airbnb reservation message thread |
| Booking.com | Not allowed | Allowed (no PDFs) | Booking.com Messaging Center |
| Expedia | Not specified | JPG, PNG, PDF | Not specified |
| Vrbo | Allowed | PDF, JPG, PNG, GIF | Added to the Vrbo reservation message thread |