Gift Vouchers

Sell gift vouchers that guests can redeem against a booking by setting up a separate gift voucher property. Beds24 has no dedicated gift voucher feature: the voucher is a booking in that property, and its unique booking number is the voucher code. Guests can redeem it in one, several or all of your properties.

Quick Guide

1. Create a property with Type of Booking set to Activity, and one room per voucher type.
2. Set prices, a booking page and 100% payment at booking.
3. Customise the confirmation message with the redemption details.
4. For each sold voucher, add the booking number and value as a voucher code on the booking page where it can be redeemed.

Table of Contents

1. Create the gift voucher property and voucher types
2. Set up prices, booking page and payment
3. Send the voucher details
4. Track expiry dates
5. Let guests redeem vouchers
6. Important notes

Create the gift voucher property and voucher types

Steps:

1. Go to Settings > Properties and click Add New Property.
2. Click Edit and fill in the property details:
   • Name: for example, Gift Voucher.
   • Currency: the currency you accept.
   • Your contact details and description.
   • Type of Booking: Activity.
3. Go to Settings > Properties > Rooms and add a room for each voucher type you want to sell, for example different values (50€, 100€, 150€) or experiences (spa day, gourmet meal for 2, cooking course).
4. Go to Settings > Properties > Rooms > Setup, click Edit on each room and set:

   Setting	Value
   Name	The voucher name, for example Gift Voucher – 50€
   Quantity	The number of vouchers you want to sell per date
   Unit Allocation	One per Guest
   Collect Number of Guests	Yes
   Maximum Guests	The same number as Quantity
   Maximum Stay	Single Day Activity
   Accommodation Type	What the guest books, for example Gift Voucher

Set up prices, booking page and payment

Steps:

1. Create a Daily Price or Fixed Price for each voucher type. Set the price for Single and, to allow guests to buy several vouchers at once, Extra Person. See How to setup Prices.
2. Go to Settings > Booking Engine > Property Booking Page and design the layout for buying vouchers with the modules you need. See Responsive Booking Page.
3. Go to Settings > Booking Engine > Property Booking Page > Developers and replace the phrases that refer to accommodation in Custom Text, for example:

   Check in|Purchase Date
   Book Multiple|Buy Multiple
   Book|Buy
   Guest|Gift voucher
   Guests|Gift voucher
   Click to Book Now|Click to Buy Now
   Confirm Booking|Buy Now
   Guest Details|Details
   Click here to make another booking|Click here to make another purchase

4. To hide the guest number selector, add this to Custom CSS:

   .b24-selector-numadult{display: none; }

5. Go to Settings > Booking Engine > Deposit Collection Direct Bookings and set:
   • Normal Bookings: Confirmed with Deposit Collection 2 – via payment gateway.
   • Deposit Collection 2: 100%.
6. Activate the payment gateways guests can use to pay at the time of booking. See How to setup Payment Gateways.

Expected result: guests can buy a voucher on the booking page and pay the full amount at once.

Send the voucher details

Go to Settings > Guest Management > Confirmation Messages and customise the confirmation message for the gift voucher property. Use Template Variables to tell the buyer how to redeem the voucher, and include the URL of the booking page where the voucher code can be used.

Track expiry dates

Add an expiry date to each voucher booking with an Auto Action, then list vouchers that are due to expire with a custom report.

Add the expiry date:

1. Go to Settings > Guest Management > Auto Actions and create an Auto Action.
2. In the Trigger tab, set:
   • Trigger Event: Check-in
   • Trigger Time: -365
   • Trigger Window: 365
   • Booking Source: All (for example)
   • Booking Status: All not Cancelled
3. In the Booking Info tab, set:
   • Booking Info Code: EXPDATE
   • Booking Info Text: [FIRSTNIGHT:365 days]. This sets the expiry date one year after the purchase date.

List vouchers that are due to expire:

1. Go to Reports > Custom Reports and create a report named, for example, Gift Voucher – Due to expire.
2. Set:
   • Booking Date From: 365
   • Booking Date To: 180
   • Any booking info code: EXPDATE
3. Drag in these columns: Group Ref, Booking Ref, Property, Room, Status, Booking Date, Invoice Charges and Booking Info Specified Columns.

Let guests redeem vouchers

You receive a booking notification with the booking ID of each voucher sold. Add the booking ID and the value as a voucher code, for example 23456789 100. When the guest enters the code in a later booking, they get a 100€ discount at the time of booking.

Expected result: when a code is used in a booking, it's deleted from the voucher code list.

Important Notes

• Expired codes stay in the list until you remove them, so they can still be used after the validity period. Use your expiry report and delete expired codes from Property Booking Page > Voucher Codes and Multi Booking Page > Voucher Codes.

Related Articles

• Voucher Codes
• Auto Actions
• Custom-Reports
• Deposit Collection