Email Communication

Beds24 sends booking notifications to guests from noreply@beds24.com by default. You can send them from your own email address instead, and use template emails in Auto Actions for follow-up messages.

Send from your own email address

Set Beds24 to send confirmations from your email address in Settings > Account > Outgoing Email. See Outgoing Email.

Note: You can use Gmail for outgoing email. If your Google account uses 2-Step Verification, you need to generate an app-specific password, see Google's help on app passwords.

Template emails

To send follow-up messages to guests, set up template emails in Settings > Guest Management > Auto Actions. Template emails can be sent automatically at specific times or manually from the booking. See Auto Actions.

Use Template Variables in your emails. They are short codes in square brackets, for example [GUESTNAME], that are replaced with information from the booking, so each email automatically includes the guest's name, arrival date and so on.

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