Despegarcom

Connect Despegar (also Decolar) to Beds24 to send your availability and several rates per room to Despegar and import its bookings and cancellations automatically.

Quick Guide

1. In your Despegar extranet, choose Beds24 as your channel manager and copy your credentials.
2. In Settings > Channel Manager > Despegar, enter your username, password and hotel ID.
3. Map your rooms and rates with Get Code.
4. Check View Actual Data, tick Inventory, Prices and Bookings, and save.

Table of Contents

1. Capabilities and limitations
2. Before you connect
3. Connect Despegar
4. Multiple rates at Despegar
5. Troubleshooting
6. Disconnect Despegar

Capabilities and limitations

• Beds24 exports inventory and multiple rates.
• Beds24 imports bookings, modifications and cancellations. You can turn off importing cancellations for individual bookings.
• Beds24 imports only bookings made after you connect. Enter existing bookings manually to block the dates, see Existing bookings.
• If you have several room types and make a change for your whole property, Beds24 sends the updates one room type at a time. This then applies to all channels you use.
• Upsell items can't be exported.

For the full list, see Channel Manager Capabilities.

Before you connect

Beds24 only sends availability when you have prices that are active for Despegar. See Setting Prices for Booking Channels.

Price type	What Beds24 sends
Fixed prices	1 person, 2 person and room price. The room price is sent for the occupancy you specify. Several prices with different occupancies can go on the same rate plan. Extra person and extra child prices, and discounts on the Discounts tab, can't be sent.
Daily prices	The daily price including occupancy. Several occupancy prices can go on each rate plan. The extra person price is sent.

• Beds24 sends a single (1 guest), double (2 guests) and room price; the room price applies to the maximum occupancy.
• Despegar supports several prices per room, for example for different minimum stays, meal options, or refundable and non-refundable rates. See Multiple rates at Despegar.
• If you sell rooms individually elsewhere but as a room type with a quantity above one on Despegar, set up virtual rooms.

Connect Despegar

You need: your Despegar hotel ID, and the username and password you create in the Despegar extranet.

Step 1: Choose Beds24 in Despegar

1. Log in to your Despegar extranet.
2. Choose Beds24 as your channel manager.
3. Copy your credentials.

Step 2: Enter your credentials in Beds24

1. Go to Settings > Channel Manager > Despegar.
2. Enter your Despegar username, password and hotel ID.
3. Choose whether the prices you send from Beds24 include tax.

Step 3: Map your rooms

1. Click Get Code next to the room type ID setting.
2. Click the Despegar room ID you want to map to the Beds24 room.
3. When the room ID is copied into the room type ID setting, click Save.

Step 4: Map your rates

1. Set the currency you use on Despegar. If Beds24 uses a different currency, use the price multiplier.
2. Set whether your prices in Despegar include taxes.
3. Click Get Code next to the rate plan ID setting and click the Despegar standard rate for this room. Check that the rate plan ID is copied into the setting.
4. Click Save.

Pricing model	What Beds24 sends
Per Day Pricing	The price and the number of guests, for the highest number of guests Beds24 finds a price for. If you need an extra person price, set it in Despegar.
Per Occupancy Pricing	A price for each occupancy that has a price in Beds24.

Step 5 (optional): Set a price multiplier

For Despegar, add the multiplier to your hotel ID, for example 123456*1.23 to raise all prices for hotel 123456 by 23%, or 123456*1.23* to also divide the price of imported bookings by 1.23. See Price multiplier for all options.

Step 6: Activate the connection

1. Click View Actual Data to check the availability and prices Beds24 will send.
2. Tick Inventory, Prices and Bookings.
3. Click Save.

Expected result: Beds24 sends your availability and prices to Despegar and imports new bookings, modifications and cancellations.

Note: Beds24 overwrites prices already set in Despegar but can't remove them. If Beds24 sends no prices, it sends no availability, and Despegar shows its original data.

If you receive error messages, fix them immediately: Despegar rejects all updates while there is an error. See Troubleshooting. Changes to settings go with the next update, see Updates and changes.

Tip: To limit the number of bookings Despegar can accept, use Channel Inventory.

Multiple rates at Despegar

Despegar can set up several rate plan IDs per room, each with its own booking conditions, and you map a different Beds24 rate or offer to each one. See Setting Prices for Booking Channels. If you don't have the rate IDs you need, ask Despegar to add them.

Troubleshooting

Beds24 emails you any error Despegar returns during an update.

Error	Likely cause	Resolution
The field used to charge the price amount in room: 12345, ratePlan: 12345 for date/s: [xxxx) is incorrect because the hotel works with tax excluded.	Your tax settings in Despegar and Beds24 don't match	Correct the Tax setting in Beds24 or in Despegar.
Rate update for room xxxxx, rate plan xxxxx for dates xxxx to xxx failed because the number of base guests informed (x) does not match the one for the room (x).	The number of guests for the room differs between Beds24 and Despegar, or Beds24 sends a price for a higher occupancy than the room has in Despegar	Make the maximum number of guests exactly the same in Beds24 and Despegar.
At least one rate exceeds maximum bound. Failed operation: room code 12345, rate plan code 12345, xxx for xx ADULT, for dates ...	The price is higher than the maximum Despegar allows	Check that Beds24 sends the right currency. If it does, lower the price in Beds24 or change or delete the maximum price in Despegar.
The charge type used in ratePlan: 123456 is incorrect.	The pricing model differs between Beds24 and Despegar	Ask Despegar to change it, or change it in Settings > Channel Manager > Despegar.

Disconnect Despegar

• Untick Inventory, Prices and Bookings to stop the synchronisation for a room.
• To disconnect the channel manager completely, you may need to ask Despegar to disconnect you.

Related Articles

• How the Channel Manager works
• Setting Prices for Booking Channels
• Channel Manager Capabilities