Create a guest guide with important information about the stay, the location and tips from one of your booking templates. Template Variables fill in the booking and property details automatically, and you can attach the guide to an Auto Action email so guests receive it before they arrive.
Quick Guide
- Go to Settings > Guest Management > Booking Template and rename an unused template to "Guest Guide".
- Click Edit, enter your content with template variables, and add pictures and language versions.
- Copy the template to your other properties.
- Attach the template to an Auto Action email in Settings > Guest Management > Auto Actions.
Create a guest guide
Steps:
- Open the template: go to Settings > Guest Management > Booking Template, choose an unused template and rename it to "Guest Guide".
- Enter your content: click Edit and create the content. Use Template Variables to pull in information automatically. If you use information that isn't filled in from the booking, for example property information, make sure you've added it in Beds24.
- Add pictures: pictures are added with a link. Host them on your website or upload them in Settings > Booking Engine > Pictures.
- Format the template: use the formatting options in the editor.
- Add language versions: if you support several languages, copy what you've created to the other language tabs and adjust it for each language.
- Use the guide for several properties: use the copy function (copy icon) to copy the content of the template to your other properties. Open the template for each property and adjust it if needed.
- Create an Auto Action email: attach the booking template to an Auto Action email in Settings > Guest Management > Auto Actions.
Expected result: guests receive the guest guide, filled in with their booking details, before they arrive.
Tip: For more functionality, you can use one of the guest experience tools in the Marketplace.
Example
The unformatted content of the example template:
Guestguide for [GUESTFIRSTNAME]s stay at [PROPERTYNAME] from [FIRSTNIGHT] - [LASTNIGHT] Your Stay Check-in: [CHECKINSTART] - [CHECKINEND] Check-out: [CHECKOUTEND] Access [PROPERTYNAME] is located at [PROPERTYADDRESS] in [PROPERTYCITY] and offers contactless self-service check-in. Your access key for both doors is [BOOKIDLAST6]. Wifi Network: [PROPERTYTEMPLATE1] Password: [ROOMTEMPLATE1] Contacts If you have a problem feel free to reach out to [PROPERTYCONTACTFIRSTNAME] [PROPERTYCONTACTLASTNAME]. Email: [PROPERTYEMAIL] Mobile and WhatsApp: [PROPERTYPHONE] The Area [PROPERTYLOCATIONDESCRIPTIONBR]