Card Number Collection

Collect credit card details when a guest books on your booking page, or ask guests to submit their card details securely later. You process the collected cards manually, in Stripe (if you use it) or on your own terminal. Beds24 doesn't charge the card.

Note: For cards issued in Europe, Australia and other areas where card payments need extra authentication, you might not be able to charge the cards. If you have guests from these areas, collect payments automatically through an integrated payment gateway, ideally Stripe.

Note: Payment collection and credit card collection are two different methods. You can use both, but not at the same time. To collect a payment automatically for direct bookings, go to Settings > Booking Engine > Deposit Collection Direct Bookings (see Deposit Collection).

Table of Contents

1. Collect card details for bookings from your website
2. Card details from channels
3. Request guests to submit card details
4. Access card details
5. Allow sub accounts to view card details
6. Card validation
7. Troubleshooting

Collect card details for bookings from your website

1. Go to Settings > Account > Preferences > Bookings and set Credit Card Security to Email CCV. Without this setting, Beds24 doesn't store or pass on any card details.
2. Set your general booking rule in Settings > Booking Engine > Normal Bookings / Near Term Bookings. Credit card collection rules can be set for automatically confirmed or request-only bookings.
3. Set which cards you accept. Optional: require the card security number.
4. Optional: tell guests how you use the card, in Settings > Booking Engine > Property Booking Page > Content:
   • Guest Details Header: shows at the top of the page with the upsell items and guest booking questions, under the property header.
   • Confirm Booking Button Message: shows above the Confirm Booking button.

Expected result: guests enter their card details to complete a booking, and you can process the payment in your merchant account.

Note: Card details are stored until the guest checks out and are deleted a few days after check-out.

Card details from channels

Some channels send credit card details to Beds24, and Beds24 makes them available to you. If a channel didn't send card details for one or all bookings, ask the channel's support team to only accept bookings with card details and always send them to Beds24.

Request guests to submit card details

Send guests a request, for example with an Auto Action, to submit their card details on a secure form.

1. Go to Settings > Payments > Payment Gateways > Credit Card Collection.
2. Set the Enable / Priority selector to a number.
3. In Instructions, explain how the card will be used. The guest also sees this in the confirmation on screen and in the email confirmation.
4. Go to Settings > Guest Management > Auto Actions and create an Auto Action. You can customise the Payment Request template or start from scratch.
5. In the Email tab, click Edit and add [PAYLINK:NA:CC] (link), [PAYURL:NA:CC] (URL) or [PAYBUTTON:NA:CC] (button) to link to the form.

Or use a direct link with the booking number and &g=cc:

https://beds24.com/bookpay.php?bookid=1234567&g=cc
https://beds24.com/bookpay.php?bookid=[BOOKID]&g=cc

Custom messages for the header of the form and for the confirmation after the guest submits their details: Settings > Payments > Payment Collection (Payment Request Header and Payment Request Confirmation). All variables and parameters: Payment request links and parameters.

Access card details

For security, Beds24 never sends card details by email. Owner accounts can always see the card details of a property. Sub accounts can see them when this is activated in the property settings (see Allow sub accounts to view card details).

Viewing card details has these restrictions:

1. You must log in with the primary account password (your Beds24 password). The additional secondary password can't view cards.
2. The login must use secure https, not http.
3. The password must have been changed in the last 90 days. Change it in Settings > Account > Account Access.
4. You must enter your password to view card details.
5. Card details collected through the Credit Card payment gateway are shown once and deleted after viewing. Store them securely offline if you need them.

View the CVC

The encrypted CVC is in the booking notification email sent to the host, in a line like Security Code = SBPA.

1. Open the booking confirmation email for the booking.
2. Copy the code after Security Code =.
3. Go to Bookings and open the booking.
4. Open the Charges and Payments tab and click Show. Enter your password if asked, then click Show.
5. Enter the code in the CVC field to decode it.

Note: For bookings from OTAs: if the email has no security code, the channel didn't send the CVC to Beds24.

Allow sub accounts to view card details

You can allow sub accounts to see card details per property.

1. Click the User icon at the top right, then Account Management.
2. Click Manage Account for the account that owns the property.
3. Click Manage Property and set View Credit Cards to Owner and Linked Accounts.

Note: When sub accounts can view card details, accounts with the roles Admin, Read Only, Back Office and Front Desk can see them. To block card access for an account, enter creditcard in Hide menu pages in the sub account's Manage Account.

Card validation

• Beds24 runs a Luhn check, which checks the card number for typos. It only checks that the expiry date is in the future. The CVV can only be checked by your bank when you process the card.
• If you use Stripe, you can send cards to Stripe, and Stripe validates them.
• If the card expires before check-in, the info code CARDEXPIRES is added to the Info tab of the booking. It's deleted when the card is updated. You can build a custom report for these bookings and add it to your dashboard.

Troubleshooting

Issue / Error	Likely Cause	Resolution
Card details aren't collected, or credit card collection doesn't show on the booking page	The booking rules don't ask for a card	Set Booking Type to Request CC or Collect CC in Settings > Booking Engine. In Settings > Properties > Offers and on the Summary tab of your fixed prices, set Booking Type to Default, Request CC or Collect CC.
Cards aren't visible in the booking	Card storage is off	In Settings > Account > Preferences > Bookings, set Credit Card Security to Email CCV.
Amounts aren't calculated automatically	Credit card collection can't calculate amounts	Use deposit collection through an integrated payment gateway instead.

Related Articles

• Cardcollectpayment
• Payment request links and parameters
• How to setup Payments